Service Items

Dedicated And Professional, Customer First

Our Service Philosophy

Respect every employee, closely cooperate, unite and strive, and coexist and share;
Loving every product, crafting with craftsmanship, repeatedly polishing, adhering to integrity and innovation;
Cherish every customer, listen carefully, continue to accompany, and contribute value.

Business Services

Business related

Valuing and understanding all customer needs, optimizing customer service processes, providing personalized services, timely solving customer problems, improving customer satisfaction, and achieving absolute loyalty to customers.

Online communication

24 hours online, maintaining high-quality communication services with customers, communicating with you anytime, anywhere, solving all product related problems online, and sincerely serving every customer.

Logistics selection

It is crucial to clarify the logistics needs of customers, while also considering the distance and timeliness requirements of transportation. The choice of transportation method, combined with customer needs, provides sea freight, air freight, or land express delivery.

After-sale service

After sales service must receive feedback from customers in a timely and effective manner through communication, in order to solve all urgent issues for customers. Can make customers feel our efficiency and commitment. Conduct follow-up inquiries to understand customer needs.

Service Advantages

Adhering to the corporate spirit of focus, professionalism, and efficiency, and developing with high-quality and efficient services, we strive to work hand in hand with our customers and achieve win-win cooperation.

>>Team advantages
Having professional patent agents, trademark agents, registered accountants, certified lawyers, project analysts, and project specialists Waiting for a team of more than 30 people.
>>A comprehensive service system
A mature and complete service system and application process, and obtained CIC quality management system certification in July 2019.
>>Information management
The self-developed E-Bangke business support system provides enterprises with added value by understanding the latest national support policies. Supervise the application progress of all intellectual property rights and projects.
>>Professional analysis and planning
Professional project analyst with rich industry experience combined with enterprise data
>>Team advantages
Having professional patent agents, trademark agents, registered accountants, certified lawyers, project analysts, and project specialists Waiting for a team of more than 30 people.
>>A comprehensive service system
A mature and complete service system and application process, and obtained CIC quality management system certification in July 2019.
>>Information management
The self-developed E-Bangke business support system provides enterprises with added value by understanding the latest national support policies. Supervise the application progress of all intellectual property rights and projects.
>>Professional analysis and planning
Professional project analyst with rich industry experience combined with enterprise data

Product Related Services

Product customization (specifications, dyeing)
Customization of labels, packaging, etc
Other added services

PRE-SALES

Damon
+86 182 5131 5767
damon@virtuetex.com
Archer
+86 151 5057 9866
archer@virtuetex.com